Terms for using this website and private practice information
These Terms and Conditions explain the basis on which you may use this website, contact the office and access general information about Professor Richard Keen’s private practice.
Last updated: June 2026. These terms should be reviewed regularly and updated if appointment, billing, cancellation, website or practice arrangements change.
About these Terms and Conditions
This website is operated for the private practice of Professor Richard Keen, Consultant Rheumatologist specialising in osteoporosis, metabolic bone disease, bone fragility and rare bone conditions.
By using this website, you agree to these Terms and Conditions. If you do not agree with these terms, you should not use this website.
These terms apply to use of the website and general practice information. They do not replace any separate appointment, hospital, clinic, insurer or payment terms that may apply to your care.
Website content is general information only
The information on this website is provided for general patient information and educational purposes. It is not intended to provide personal medical advice, diagnosis or treatment.
Medical information on this website should not be used as a substitute for a consultation with Professor Keen, your GP, your treating specialist or another appropriately qualified healthcare professional.
Individual diagnosis and treatment decisions depend on your symptoms, medical history, examination, test results, scans, medication, risk factors and personal circumstances.
Do not start, stop or change medication or delay seeking medical advice because of information you have read on this website.
This website is not for emergencies
This website and its contact forms are not monitored as an emergency service and must not be used for urgent medical problems.
- If you think you may need urgent medical help, call NHS 111, your GP, your treating hospital or emergency services as appropriate.
- If you have severe symptoms, sudden deterioration, serious injury or a medical emergency, call 999 or attend an emergency department.
- If you have recently had a fracture, new severe pain or concerning symptoms, seek prompt medical advice through appropriate urgent care routes.
Appointments and clinic arrangements
Appointment availability, clinic location, consultation format and administrative arrangements are confirmed separately by the office or relevant clinic.
Professor Keen may see patients at more than one clinic location. You should check your appointment confirmation carefully and allow suitable time for travel, parking and clinic reception.
- Appointments are subject to availability and confirmation.
- The office may ask for information before confirming or preparing for your appointment.
- You may be asked to provide referral letters, previous clinic letters, DEXA reports, blood tests, imaging reports or medication details.
- Further tests, imaging, procedures, letters or follow-up appointments may involve additional arrangements or charges.
- Appointment times may occasionally change because of clinical commitments, hospital requirements or circumstances outside the practice’s control.
Fees, invoices and insurance
Private consultation fees, follow-up fees, report fees, procedure fees or other charges should be confirmed with the office, clinic, hospital or insurer before treatment where applicable.
If you are using private medical insurance, it is your responsibility to check authorisation, policy limits, excesses, exclusions and whether Professor Keen, the clinic and any tests or treatments are covered by your insurer.
| Area | Important information |
|---|---|
| Self-funding patients | You may be responsible for consultation fees and any additional charges for tests, scans, reports, procedures or follow-up. |
| Insured patients | You should obtain insurer authorisation before attending and check whether any excess or shortfall is payable by you. |
| Clinic or hospital charges | Some fees may be charged separately by the hospital, clinic or diagnostic provider. |
| Reports and correspondence | Additional reports, forms, letters or medico-administrative work may incur separate fees. |
Fee information can change. Please confirm current fees and payment arrangements before booking or attending an appointment.
Cancellations, rescheduling and missed appointments
If you need to cancel or rearrange an appointment, please contact the office or relevant clinic as soon as possible.
Cancellation terms may vary depending on the clinic, hospital, booking route, appointment type and notice given. Late cancellations or missed appointments may be chargeable.
- Please check the cancellation policy provided when your appointment is confirmed.
- If you are unable to attend, please give as much notice as possible.
- If you arrive late, the appointment may need to be shortened, rearranged or treated as missed.
- If the appointment is cancelled by the clinic or practice, reasonable efforts will be made to rearrange it.
Your responsibilities as a patient
To support safe and effective care, you are responsible for providing accurate and relevant information when contacting the office, booking an appointment or attending a consultation.
- Provide accurate contact details and update the office if they change.
- Provide relevant medical information, including current medication and allergies where applicable.
- Bring or send relevant scan reports, blood tests, clinic letters and imaging reports where available.
- Tell Professor Keen or the office about any important change in symptoms or medical circumstances.
- Check your appointment location, time, fee arrangements and insurance authorisation where applicable.
- Seek urgent medical help through appropriate channels if your symptoms are urgent or worsening.
Acceptable use of this website
You agree to use this website lawfully and responsibly. You must not use the website in a way that may damage, disable, overload, impair or interfere with its operation or security.
- You must not attempt to gain unauthorised access to the website, server, email systems or related services.
- You must not submit false, misleading, abusive, unlawful or harmful material through contact forms.
- You must not upload or transmit viruses, malware, spam or harmful code.
- You must not copy, scrape, reproduce or commercially exploit website content without permission.
- You must not use the website in a way that infringes the rights of others.
Intellectual property
Unless otherwise stated, the text, design, layout, graphics, images, branding and other content on this website are owned by or licensed to Professor Richard Keen or the website provider.
You may view, print or download website content for your own personal, non-commercial use. You must not reproduce, republish, distribute, modify or use website content for commercial purposes without prior written permission.
Third party links and services
This website may include links to third party websites, clinic websites, hospital websites, maps, booking tools, insurer information, patient resources or social media platforms.
These links are provided for convenience only. We are not responsible for the content, availability, privacy practices, cookie practices or terms of third party websites or services.
You should review the relevant third party terms and privacy information before using those services.
Liability and accuracy of information
We take reasonable care to keep website information accurate, clear and up to date. However, medical knowledge, clinic arrangements, fees, availability and external links may change.
The website is provided on an “as is” and “as available” basis. We do not guarantee that the website will always be available, uninterrupted, secure or free from errors.
Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.
Privacy, cookies and personal information
Personal information submitted through the website, by email, by telephone or in connection with an appointment is handled in accordance with the Privacy Policy.
Cookies and similar technologies are explained in the Cookie Policy.
Complaints and concerns
If you have a concern about website information, appointment administration or your experience of the practice, please contact the office so the matter can be reviewed.
Clinical complaints, hospital complaints or insurer-related concerns may also be subject to separate procedures depending on where care was provided and how the appointment was arranged.
Changes to these terms
These Terms and Conditions may be updated from time to time. The latest version will be published on this page and will apply from the date it is posted.
You should check this page periodically to make sure you understand the terms that apply when using the website.
Governing law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute relating to these terms or the use of this website will be subject to the jurisdiction of the courts of England and Wales, unless otherwise required by law.
Contact us about these terms
If you have any questions about these Terms and Conditions, please contact the office.
Contact the office if you need clarification before booking
If you have questions about appointments, fees, clinic locations, cancellation terms or the use of this website, please contact the office before booking or travelling.
Contact details
For appointment, website or terms enquiries, please contact the office.