Making this website easier to use and access
This Accessibility Statement explains how the Professor Richard Keen website aims to support accessible use for all visitors, including people using assistive technologies or different devices.
Last updated: June 2026. This statement should be reviewed when the website design, content, plugins, forms or accessibility arrangements are updated.
Accessibility commitment
Professor Richard Keen’s website aims to provide clear, useful and accessible information for patients, relatives, carers, referrers and other visitors.
The website has been designed to be readable, responsive and easy to navigate. We aim to make the content as accessible as reasonably possible and to improve accessibility where issues are identified.
If you cannot access information on this website, please contact the office and we will try to provide the information in a more suitable format where reasonably possible.
What you should be able to do
The website is intended to allow visitors to:
- Read information about Professor Richard Keen and his specialist areas of practice.
- Find information about osteoporosis, metabolic bone disease and rare bone conditions.
- Navigate the website using menus, links and page sections.
- Use the website on desktop, tablet and mobile devices.
- Zoom in using browser controls without losing core content.
- Contact the office by email, telephone or contact form.
- Access practical information about clinic locations and appointments.
Accessibility features
The website has been built with accessibility and usability in mind. Features may include:
| Feature | How it helps |
|---|---|
| Responsive layout | The website adapts to different screen sizes, including mobile and tablet devices. |
| Clear headings | Pages use headings and sections to make information easier to scan and understand. |
| Readable typography | Text is styled with generous spacing and a clear layout to support readability. |
| Descriptive links | Links and buttons are intended to describe their destination or action clearly. |
| Keyboard support | The website should be usable with keyboard navigation for standard links, buttons and form fields. |
| Alternative contact options | Visitors can contact the office by email or telephone if they have difficulty using the website. |
Known accessibility limitations
We aim to make the website as accessible as reasonably possible, but there may be some limitations. These may include:
- Older PDF documents or uploaded files may not be fully accessible to screen readers.
- Third party embedded content, such as maps or booking tools, may not be fully controlled by this website.
- Some older browser versions may not display modern layouts in the same way as current browsers.
- Some clinical terms may be necessary, although the website aims to explain them clearly where possible.
- Accessibility may be affected by third party plugins, scripts or services used to support website functionality.
If you find a problem that is not listed here, please contact the office so it can be reviewed.
Third party tools and external websites
This website may include links to external websites or embedded third party services such as maps, clinic websites, hospital websites, cookie tools, analytics services or contact form security tools.
We do not control the accessibility of third party websites or services. If you experience difficulty with a third party service, you may also need to contact that provider directly.
What to do if you cannot access information
If you need information from this website in a different format, or you experience difficulty using part of the website, please contact the office.
When contacting us, it is helpful if you can explain:
- The page or section you were trying to use.
- What problem you experienced.
- The device, browser or assistive technology you were using, if known.
- The format you need the information in, if you require an alternative format.
Technical accessibility information
The website is built using WordPress and aims to follow good accessibility practice where reasonably possible, including responsive layouts, structured headings, readable text and clear interactive elements.
The website is intended to be used with modern browsers and common assistive technologies. However, exact accessibility performance can vary depending on browser, device, settings, plugins and third party tools.
This statement is not a formal accessibility audit. It is a practical accessibility statement for visitors and should be updated if a full audit is completed or if significant website changes are made.
How we aim to improve accessibility
Accessibility is an ongoing process. Future improvements may include:
- Reviewing new pages for clear headings and readable structure.
- Adding or improving alternative text for meaningful images.
- Checking colour contrast when design updates are made.
- Improving form labels, messages and validation where needed.
- Reviewing PDF or downloadable documents before adding them to the website.
- Responding to accessibility feedback from visitors.
Contact us about accessibility
If you have difficulty using the website, need information in another format or would like to report an accessibility issue, please contact the office.
Contact the office if you need information in another format
If you cannot access information on this website or need help finding appointment, clinic or patient information, please contact the office by telephone or email.
Contact details
For accessibility, appointment or website enquiries, please contact the office.